Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of marci wright

marci wright

December 3, 2024

5  out of  5
rating by marci wright
"Outstanding customer service! If I could give 10 stars that wouldn't be enough. Always promptly answers any question I have and very knowledgeable. A big thank you for being so patient with me and being there whenever I need anything."
We responded:
"Marci - so nice of you to send us a review. We love working with you and will always help however we can! Thanks - you made our day! Kim"
Profile photo of Lorrie Snyder

Lorrie Snyder

October 22, 2024

5  out of  5
rating by Lorrie Snyder
"Terrific with answering all my questions. Nathalie is very responsive and makes sure you understand everything! She is also soooo nice!"
We responded:
"Lorrie, thank you so much for taking the time to give us a review! You made Nathalies day. We love working with you! Kim"
Profile photo of Asomani Family

Asomani Family

September 18, 2024

5  out of  5
rating by Asomani Family
"Our family was overpaying for car insurance. I had the opportunity to inquire about new auto policies from numerous companies. Bart from State Farm provided me with the same coverage as my previous auto policy for three cars and saved me $282 a month. I was so impressed, I suggested they change the slogan from "Jake From StateFarm" to Bart From StateFarm. We look forward to long professional relationship."
We responded:
"We are so excited we were able to help you with your insurance. Thank you for the great review and shout out to Bart. Thanks! Kim"
Profile photo of Tonia Johnson

Tonia Johnson

August 30, 2024

5  out of  5
rating by Tonia Johnson
"I Call State Farm since I was very frustrated with my current policy with another agency. The policy went up $150.00 more a month, after calling before I put a claim through which wasn't my fault. I spoke with Bart at the Musser office. We laughed, he was very patient and heard my concerns. The process was over the phone. He explained everything thing that he was doing. I received a follow up phone call once I received hard copies of the policy to make sure everything was right."
We responded:
"Tonia, we are so glad you called our office. Bart loves to make everyone laugh. Happy we could help you. Thanks, Kim"
Profile photo of Daniel Hammett

Daniel Hammett

August 22, 2024

5  out of  5
rating by Daniel Hammett
"I recently switched my car insurance to State Farm and I want to put in a good word for Cristina and Andrea. They were able to get me a good rate and were very efficient at their job. Thank you very much lady's !"
We responded:
"Daniel - thank you for recognizing Cristina & Andrea- I really appreciate you taking the time to send them a shoult out. We are so glad we could help you with your auto insurance needs. Kim"
Profile photo of Nicole Garrett

Nicole Garrett

August 22, 2024

5  out of  5
rating by Nicole Garrett
"I recently moved to the area and needed renter's insurance for my new home. I was able to call and speak with Bart, who is super helpful and got me squared away easily! 10/10 experience"
We responded:
"Nicole - Welcome to Maryland!! If we can help you with any questions about the area, give us a call. Thanks for taking the time to give us a review. Kim"
Profile photo of OMAR y JULIA RIOS

OMAR y JULIA RIOS

August 22, 2024

5  out of  5
rating by OMAR y JULIA RIOS
"I called Kim Musser state farm agency for a condo policy coverage and i had a very personal attention over the phone by Bart Cookus he took the time to explaining all the details and needs of my condo policy coverages providing excellent customer relationships I'm sure this agency will provided great customer service for you're insurance needs thanks Bart!"
We responded:
"Omar, thank you so much for taking the time to write us a review and for giving a shout out to Bart. We really appreciate it! Kim"
Profile photo of Asaf Malka

Asaf Malka

August 8, 2024

3  out of  5
rating by Asaf Malka
"I’m writing this review based on personal experience. It’s been multiple years that I haven’t received my cars insurance or businesses insurance but instead I received past due payments emails and cancellations emails. I did call multiple times and updated my addresses but year after year it hasn’t happened. Today Kim answered “we don’t send it from here stat farm corporate send it and I can not responsible what they put in you mail box” you absolutely correct but your responsibility is to find out why your customer don’t receive renewal notices year after year. I have excellent experience with Burt ( agent employee)."
We responded:
"Asaf, again so sorry that you are not receiving your mail. We have no control over the postal service but yes Bart does a great job watching things for you. We reached out to you because we care about you and your accounts as you personally know how important it is to have good insurance coverage when something bad happens. We are just trying to do our very best to watch out for you when the mail is so unreliable these days. Thanks for the nice comment about Bart. Kim Previous response - Asaf, so sorry this has been going on. We know the mail hasn't been reliable lately and that is why we have been reaching out to you. Please let our office know if there is a better way to communicate with you. Kim "
Profile photo of Stephen Criscuoli

Stephen Criscuoli

December 6, 2023

5  out of  5
rating by Stephen Criscuoli
"Bart Cookus responded within a day to my online inquiry and was able to put together a plan that allowed me to consolidate my home and auto insurance needs into a comprehensive and cost effective package. The process was very easy."
We responded:
"Stephen, Thanks for taking the time to give Bart a review. It means so much to all of us to know we are helping out. Thanks!! Kim"
Profile photo of Kathy Shore

Kathy Shore

December 4, 2023

5  out of  5
rating by Kathy Shore
"They all are awesome"
We responded:
"Kathy - thank you so much for the review. All of us love working with you! Kim"
Profile photo of Kimica Walker

Kimica Walker

January 9, 2023

5  out of  5
rating by Kimica Walker
"Very friendly, patient staff, anytime I have to deal with them nothing is ever a problem .Company take care immediately!!!"
We responded:
"Thank you so much for taking the time to give us a review. We really enjoy helping you with your insurance. Kim"
Profile photo of sharon schmidt

sharon schmidt

December 31, 2022

5  out of  5
rating by sharon schmidt
"I recently helped a young man get insurance with State Farm and Bart Cookus was amazing! Bart was extremely responsive, patient and helpful. I’m so glad his office was recommended to me because we couldn’t have had a better experience. Thanks for everything, Bart, I appreciate all of your help!"
We responded:
"Sharon, thanks for taking the time to give us a review. You definitely made Bart's day. Thanks! Kim"
Profile photo of Jeff Benedetto

Jeff Benedetto

September 7, 2022

5  out of  5
rating by Jeff Benedetto
"I have not received anything from my theft claim as of now but thank you for the great help from your office (especially Cristina and Andrea). Very happy!!!!!"
We responded:
"Jeff, thanks for taking the time to send a review. We love working with you. Andrea and Cristina do everything they can to make things go easy when you need us. Thanks again and take care!!"
Profile photo of Scott Presson

Scott Presson

January 20, 2022

5  out of  5
rating by Scott Presson
"I have 5 policies with State Farm Insurance all through Kim Musser's office. 3 vehicles, my homeowners and a umbrella insurance policy. The discount with multiple policies is impressive, the agents both friendly and professional, and the overall service is second to none."
We responded:
"Scott, thank you so much for taking the time to give us a review. We really enjoy working with you! Thanks!!! Kim"
Profile photo of Samuel S. Nalli

Samuel S. Nalli

November 8, 2021

5  out of  5
rating by Samuel S. Nalli
"I work with Cristina and she always replies very quickly, is very professional, and always looks out for my future needs."
We responded:
"Thanks so much! Kim"
Profile photo of Harriet Roberts

Harriet Roberts

June 4, 2021

5  out of  5
rating by Harriet Roberts
"Very prompt response when requesting insurance document"
We responded:
"Thank you for taking the time to give us a review! We really appreciate your business. Kim"
Profile photo of Seth Phillips

Seth Phillips

May 7, 2021

5  out of  5
rating by Seth Phillips
"All agents I had the pleasure of speaking with were extremely personable and useful for my very niche case. They covered all of my questions and concerns in a timely manner and helped optimize my premiums."
We responded:
"Seth, thanks so much for your review. We love taking care of you! Kim"
Profile photo of Stephen Genoff

Stephen Genoff

March 8, 2021

5  out of  5
rating by Stephen Genoff
"I’ve been with Kim and her team since 2007. They have always been very professional, helpful, and responsive to my inquiries / needs. I feel the rates are reasonably priced and highly recommend Kim."
We responded:
"Stephen, Thanks so much for the great review. We love helping you! Kim & Team"
Profile photo of Clark Gaughan

Clark Gaughan

March 5, 2021

5  out of  5
rating by Clark Gaughan
"Easy to do business with this agency. It is nice to call an agent and get personal attention and to get it without having to go through " a thousand prompts". Each time I call with a question the staff is able to answer my issues quickly and professionally."
We responded:
"Clark, thank you so much for the nice review. We really enjoy working with you! Thanks, Kim & Team"
Profile photo of Al James

Al James

March 2, 2021

5  out of  5
rating by Al James
"Always great, professional service at Kim Musser State Farm in Columbia MD. I’m a long-time client, I expect good service, and am always given top-notch treatment by Kim, Nathalie, Andrea and gang. Thank you all!"
We responded:
"Thank you so much for the great review. We have loved working with you and your family. Kim & Team"
Profile photo of Jim M

Jim M

February 21, 2021

5  out of  5
rating by Jim M
"Bart Cookus from Kim Musser’s office contacted us to review our policies and make suggestions. He was very knowledgeable and professional and gave us some good recommendations about riders and coverage. We were pleased with the call and the advice he gave us."
We responded:
"Jim, thanks for nice comments. Bart works hard to make sure everyone is aware of all the new changes. We are happy to help anytime. Thanks! Kim"
Profile photo of N Peña

N Peña

February 18, 2021

5  out of  5
rating by N Peña
"I’ve been a client of Kim Musser’s State Farm office for several years and I’ve had a great experience with everyone I’ve interacted with on the team. Bart is the representative I work with most of the time, and I must say, HE. IS. AMAZING. Bart is extremely responsive, professional, yet highly customer service oriented and personable. I feel like Bart is an old friend and he’s always very patient with my many questions and requests. Due to a new home purchase, I recently shopped around with other carriers as part of the process, and I just couldn’t imagine leaving the high-level of support and customer care I regularly receive from Bart!"
We responded:
"Nikki, Thank you so much for taking the time to give our office a review. Bart is a great asset to our office. We love taking care of your insurance and feel like you too are a friend. Thanks, Kim & Team"
Profile photo of Noah Michael-Cluster

Noah Michael-Cluster

February 12, 2021

5  out of  5
rating by Noah Michael-Cluster
"Bart was extremely helpful today getting me the lowest rate possible. Was very understanding and straight forward got the job done quick and efficient. Strongly recommend giving him a call."
We responded:
"Noah - we love working with you! Thanks for giving us a review. Kim"
Profile photo of J Hines

J Hines

February 11, 2021

5  out of  5
rating by J Hines
"I have been a client of Kim Musser's office for many many years and have had nothing but the best interactions. The staff is very knowledgeable, friendly, and always helpful no matter what my need are. Thank you Kim, Andrea, Nathalie, Cristina, Bart for always taking care of me and my family."
We responded:
"Joyce, Thank you so much for taking the time to write a review. All of us love working with you and your family! Kim"
Profile photo of Ashley Morris

Ashley Morris

February 10, 2021

5  out of  5
rating by Ashley Morris
"I have had cars/renters insurance for nearly a year and it has been a wonderful experience! I moved from out of state during the pandemic, but even with offices closed - the staff were very responsive and helpful. There was no interruption of service, and they helped me understand the Maryland car standards that were different than the state I came from. I am keeping my insurance through them even as I move out of the county this spring. They have been super kind and helpful!"
We responded:
"Ashley, thank you so much for such an awesome review. We love helping you and hope things go well with your move this spring! Kim & Team"